Delete your Come account

Account deletion is handled on the first-party destination. Verification of identity is required before the request is processed.

A helpdesk work surface with a notepad and a desk lamp, visual for the account deletion page

How to request deletion

Open the in-app support desk or use /contact/. Include the registered mobile number or email and the last successful login date.

Identity verification

The team will ask for a photo of the registered ID document. Without it, the request cannot be processed.

Processing time

Most deletion requests are processed within 7 business days. The team will confirm by SMS and email once the account is closed.

What is retained

Audit-trail records (transaction history, KYC documents) are retained for the period required by the Prevention of Money Laundering Act (PMLA) and the Online Gaming Rules 2025. Profile data not in the audit trail is removed.

Why the wallet must be empty before closure

Closing an account with a positive balance is not allowed. The wallet is forfeit if closure is processed before withdrawal. The recommended flow is: withdraw to the original deposit method, wait for the payout to clear, then close the account. The /wallet-kyc/ page documents the KYC requirements for withdrawal.

What happens to the KYC trail

Even after account closure, the KYC trail is retained for the period required by Indian law. The /privacy/ page documents the retention period per data category. After the retention window, the KYC trail is purged.

How to re-register after the cooling-off window

After the cooling-off window, the user can re-register with the same mobile number. The new account is treated as a fresh signup: any prior bonus or refer balance does not carry over, and the welcome bonus is one-shot per mobile number, not per account.

Common questions

Delete account: frequent asks

Closure flow, withdrawal first, data retention and re-registration.

Do I have to withdraw my balance before closing?
Yes. Any remaining wallet balance is forfeit if the account is closed before withdrawal. The recommended flow is: withdraw to the original deposit method first, then close the account. The /wallet-kyc/ page documents the KYC requirements for withdrawal.
How long does the data retention last?
Account data is retained for the period required by Indian law (KYC trail typically 5 years from the last transaction). After the retention window, the data is purged. The /privacy/ page documents the retention period per data category.
Can I re-register after closing?
Re-registration is allowed after the cooling-off window. The new account is treated as a fresh signup; any prior bonus or refer balance does not carry over.
What happens to my match history?
Match history is part of the account data and is deleted at the end of the retention window. The brand profile does not keep a separate copy once the account is closed.